Please read these Terms of Service carefully before utilizing the TapWash mobile application or requesting pickup and delivery laundry services.
1. Acceptance of Terms
By creating an account, downloading the TapWash mobile application, or scheduling a pickup, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Services & Orders
TapWash facilitates professional wash & fold laundry, dry cleaning, pressing/ironing, and bulk bedding cleaning through our certified cleaning hubs and courier network. We reserve the right to refuse service for items that pose health or safety hazards (e.g. biohazards, hazardous chemical contamination, severe infestations).
3. Pickup & Delivery Policy
- Access: Customers must ensure our couriers have safe access to the pickup/drop-off location during the scheduled 30-minute window.
- Unattended Bags: If you request contactless drop-off (e.g., leaving bags at your door/porch), TapWash is not liable for weather damage or theft once our driver submits photo proof of delivery.
- Missed Pickups: Pickups cancelled less than 30 minutes before the window may incur a $5 rescheduling fee.
4. Garment Care & Liability Guarantee
We treat every article of clothing with the highest level of care according to standard manufacturer care labels.
- Pocket Inspection: While our team checks pockets, customers are responsible for removing pens, cosmetics, jewelry, cash, and electronics prior to handing over bags.
- Care Guarantee: In the unlikely event of item loss or verified damage caused by our process, TapWash provides fair market value reimbursement up to 10 times the cleaning cost of the item, capped at $1,000 per order.
- Claims: Damage or missing item claims must be filed via the in-app support within 48 hours of delivery.
5. Pricing & Payments
All prices listed on the app and website are in USD. Final weight-based pricing is calculated after garments are weighed on certified commercial scales at our processing hub. Payment is automatically processed using the stored payment method upon order completion.
6. Cancellations & Refunds
You can modify or cancel an order without penalty up until the courier has been dispatched for pickup. If you are dissatisfied with the quality of cleaning, contact our customer support within 48 hours for a complimentary re-wash or account credit.
7. Contact Information
For questions regarding our terms, please email support@tapwashapp.com.