Summary for Mobile Users: TapWash collects your name, delivery address, phone number, and location strictly to provide pickup and delivery laundry services. We never sell your personal data to third parties or advertisers.
1. Overview
TapWash Technologies Inc. ("TapWash", "we", "us", or "our") is dedicated to protecting the privacy and personal data of everyone who uses our mobile applications (iOS and Android), website (tapwashapp.com), and related on-demand laundry and dry-cleaning services (collectively, the "Services").
This Privacy Policy explains what information we collect, why we collect it, how it is safeguarded, and how you can exercise your privacy rights under GDPR, CCPA, and applicable mobile app store requirements.
2. Information We Collect
We collect information in three ways: information you provide to us directly, information collected automatically through the app, and information from verified third-party partners.
A. Information You Provide Directly:
- Account Details: Full name, email address, password, and phone number when registering.
- Delivery Addresses: Street address, apartment/unit number, delivery gate access codes, and driver instructions.
- Laundry Preferences: Detergent choices, fabric softener requests, wash temperatures, item notes, and special garment handling requests.
- Payment Information: Credit/debit card numbers, billing addresses, or digital wallet tokens processed securely via PCI-DSS compliant providers (e.g., Stripe, Apple Pay, Google Pay).
- Support Communications: Messages, feedback, damage claims, and customer service chats.
B. Information Collected Automatically:
- Device Information: Device model, OS version, unique device identifiers (IDFA/GAID), app crashes, and diagnostic telemetry.
- Log and Usage Data: Time of app access, pages viewed, features clicked, and booking history.
3. Precise Location & Map Tracking
Because TapWash is an on-demand physical pickup and delivery service, our mobile application requires access to your device's location data:
- Pickup & Delivery Routing: We use precise GPS coordinates to pin your pickup point and optimize driver routing.
- Driver Live Tracking: While an order is active, you can track the assigned courier in real-time.
You can enable or disable location permissions at any time via your device's operating system settings. Note that disabling location may require manual street address entry for all laundry pickups.
4. How We Use Your Data
We process your personal information for lawful and legitimate business purposes, including:
- Fulfilling, washing, packaging, and delivering your laundry and dry cleaning orders.
- Sending critical transactional notifications (SMS/push notifications regarding driver arrival, order completion, and digital receipts).
- Providing 24/7 customer support, resolving missing item inquiries, and processing refund claims.
- Preventing fraudulent orders, unauthorized account access, and ensuring safety for our drivers and partner cleaning hubs.
- Continuously improving app performance, user experience, and route efficiency.
6. Data Security & Retention
We utilize enterprise-grade security measures to safeguard your information:
- All data in transit is protected using modern TLS 1.3 encryption.
- Sensitive data at rest is stored in AES-256 encrypted databases.
- Credit card details are never stored directly on our servers; payments are tokenized via PCI-DSS Level 1 compliant processors.
We retain your personal information as long as your account remains active or as needed to provide services, resolve disputes, and comply with tax and legal requirements.
7. Your Rights & Account Deletion
Depending on your jurisdiction (such as California under CCPA/CPRA, or Europe under GDPR), you have the right to:
- Access: Request a copy of all personal data we hold about you.
- Correction: Update or rectify outdated or inaccurate personal profile information directly within the app.
- Account & Data Deletion: You can delete your account directly inside the TapWash app under Settings > Account > Delete Account, or by submitting an email to privacy@tapwashapp.com. All personal identifiers will be permanently removed within 30 days.
- Opt-Out of Marketing: Unsubscribe from non-essential promotional emails and notifications at any time.
9. Contact Our Data Privacy Team
If you have questions, comments, or data deletion requests regarding this Privacy Policy, please contact our Data Protection Officer:
Email: privacy@tapwashapp.com
Support Center: support@tapwashapp.com
Address: 450 Mission Street, Suite 900, San Francisco, CA 94105